Technology adoption : a study on post-implementation perceptions and acceptance of computerised maintenance management systems

摘要

Information and communications systems are increasingly being used to capture, record, store, transmitand retrieve data to manage the maintenance of equipment and physical infrastructure. The justificationfor the costs incurred in implementing computerised information systems subsumes that acceptance ofthe associated technology by the users will provide the desired future benefits to the business organisation.The study assumes that the respective organisations were ready for the implied change, and thusapplied the premise that perception influences acceptance to assess the implementation of computerisedmaintenance management software systems in a number of user organisations. Respondents to the studyindicated that ease of use, usefulness and system characteristics were strongly dependent on the level oftraining of the user during the implementation of the computerised maintenance management softwaresystem, thus reiterating that user training influences perception which, in turn, influences user acceptanceof technology. A model to predict user perception is developed based on data arising fromrespondent feedback.